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People Technology Lead (AMER)

People Technology Lead - North America

Hi there!

We're looking for a People Ops Tech Lead to own our People tech stack, and support our internal customers through data insights. This is a hybrid role that is part project manager and part data analyst.

The People Ops Tech Lead will play an integral role in formulating our people tech roadmap to ensure the tools we use set us up for scale. Among others, you’ll partner with the Compensation, Talent Acquisition, Finance, and Learning and Development teams to ensure consistent and accurate data collection and analysis. You’ll report to the Sr. People Business Partner.

Zapier’s on a mission to make everyone more productive at work. Zapier has helped millions of people build businesses through the power of automation. We’re growing rapidly, and we need your help to deliver on our mission.

Even though our job description may seem like we're looking for a specific candidate, the role inevitably ends up tailored to the person who applies and joins. If you’re interested in advancing your career at a fast-growing, profitable, impact-driven company, then read on…

Our Commitment to Applicants

Culture and Values at Zapier

Zapier Guide to Remote Work

Zapier Code of Conduct

Diversity and Inclusivity at Zapier

Zapier is proud to be an equal opportunity workplace dedicated to pursuing and hiring a diverse workforce.

About You

  • You have 8+ years of total working experience 
  • You are a customer-oriented individual, with substantial project management skills, who has the flexibility to thrive in a fast-paced, dynamic organization.
  • You balance your time well. You hold yourself accountable and follow through on your work.
  • You have experience generating high-quality data on people operations and performing quality control checks
  • You have a proven ability to consistently and collaboratively resolve issues, mitigate roadblocks, and meet all goals on time. 
  • Communicate and influence effectively to a variety of (technical and non-technical) audiences in writing and verbally through various ways, including group presentations and one-on-one.
  • You are comfortable with ambiguity and fast change with an ability to adapt quickly and easily. 
  • You are resourceful. You're willing to find the answers to questions but ask for help when needed.
  • You have effectively collaborated with a diverse team of people and optimized their success.
  • You are current on business applications (HRIS, PEO, data tools, etc), and trends in People technology and have experience evaluating and implementing innovative, scalable People solutions.
  • You have experience automating with Zapier, or are tech-savvy enough to quickly learn Zapier.
  • You have holistic and working knowledge and experience of the People and related functions, and the systems, applications/tools that support them.

Things You’ll Do

Zapier is a fast-growing and 100% remote company, so you'll likely get experience on many different projects across the organization. That said, here are some things you'll probably do:

  • Collaborate across the Operations team to implement systems to improve scalability and efficiency.
  • Formulate and execute a three-year People technology roadmap, including but not limited to systems improvement, implementation, and how and when to share people metrics.
  • Create and maintain our People Ops data dashboard, reporting on metrics needed to support decision making and to create business insights.
  • Diversity, inclusion, belonging & equity - Maintain data models that enable Zapien’s to self identify.
  • Improve and automate our People Ops workflows to ensure scalability.
  • Implement tools that grow the Team Member experience at Zapier.
  • Ensure seamless data sharing from single sources of truth (HRIS, PEO) to ancillary systems (payroll, financial planning).
  • Own Zapier’s People Ops support tool (Halp) to streamline questions from multiple sources, and report on ticket resolution and user experience metrics.
  • Partner with Talent Strategy and Operations to ensure consistency in data collection and reporting.
  • Keep confidentiality in mind with all the projects and automations, and maintain data integrity.


The Whole Package

Location: North America

Our flexible, distributed environment lets us work with the best people from around the world. Zapiens live in 40+ countries, including the United Kingdom, Thailand, India, Nigeria, Taiwan, Guatemala, New Zealand, Australia, and more!

Zapier offers:

  • Competitive salary and profit-sharing program

  • Equity for All: Stock options (or equivalent) for every Zapien

  • Healthcare + dental + vision coverage*

  • Retirement plan with 4% company match*

  • $2,000 annual learning stipend for use on courses, conferences, and more—your choice

  • Annual all-company retreat

  • 14 weeks paid leave for new parents of biological or adopted children

  • Customized Zapiversary rewards on your 1, 3, 5, 7 and 10 year work anniversaries

  • Leading-edge equipment. We set you up with an Apple laptop and provide an additional budget for you to choose other home office accessories and software you may need.

  • Time to renew. We encourage Zapiens to take at least 2 weeks off each year. Most of us take 4-5 weeks, in addition to locally recognized holidays.

  • Opportunity to work with Zapier’s amazing partners network

*While we take care of Zapiens around the world the best we can, healthcare and retirement plans are currently available specifically in the UK, Canada, New Zealand, Australia, and United States.

How to Apply

We have a non-standard application process designed to promote inclusion and equity. We first ask a few questions in our application form that would typically be asked at the start of an initial interview. This helps speed up the process and lets us get to know you a bit better right out of the gate. Please be sure to answer each question; the resume and CV fields are optional.

After you apply, you are going to hear back from us—even if we don’t see an immediate fit with our team. In fact, throughout the process, we strive to make sure you never go more than seven days without hearing from us.

Zapier is an equal opportunity employer. We're excited to work with talented and empathetic people, and do not discriminate based on race, color, sex, gender identity or expression, sexual orientation, religion, national origin, physical or mental disability, military or veteran status, genetic information, pregnancy, age, or any other status protected by local law. Our code of conduct provides a beacon for the kind of company we strive to be, and we celebrate our differences because those differences are what allow us to make a product that serves a global user base.

Zapier is is committed to inclusion. As part of this commitment, Zapier will ensure that people with disabilities are provided reasonable accommodations. If reasonable accommodations are needed to participate in the job application or interview process, please contact jobs@zapier.com.


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